Frequently Asked Questions
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Orders and payment
How do I order?
Use the website checkout, or message WhatsApp +92 339 0009166 with the piece name, size, city, and whether you will pay online or COD.
Do you offer Cash on Delivery?
Yes, in most Pakistani cities, subject to order value. High-value pieces may need part or full prepayment.
When is my order confirmed?
When we write back with a confirmation, or when the piece is dispatched. A cart is not a reserved piece.
Making and dispatch
How long until it ships?
Ready stock: 1–3 working days. Made-to-order, sized, or engraved: see the product page or Custom page, typically 8–10 working days.
Will I get tracking?
Yes. We send the courier tracking number when the parcel is booked.
The jewellery
Are the stones certified?
Only if the listing says a certificate is included. Otherwise stones are described in good faith and are not sold as certified investment gems.
Is the clasp on the necklace real?
Yes. You receive a thin cable chain, lobster clasp, and open jump rings on an extender. We do not fit a different lock than the one in the catalogue photograph.
Can I change a letter charm or initial plaque?
Yes, before we make it. Once a letter is fitted or engraved, the piece is final sale.
Returns, buy-back, and warranty
Can I return a piece I simply do not like?
Ready-made, unworn pieces may be returned within 7 calendar days with an RA number. Custom, engraved, sale, and worn earrings cannot. After 7 days, our Buy-Back Guarantee applies instead. Read the Return, Exchange & Refund Policy.
I received the wrong item, or it's faulty. What now?
Message us within 48 hours with an unboxing video and photos, and we refund 100% of the price, including delivery. The unboxing video is required as proof — record yourself opening the sealed parcel for the first time, before cutting or tearing any tape.
What is the Buy-Back Guarantee?
Beyond the 7-day window, we buy back any Zevar piece for as long as you own it, worn or unworn: 75% of the price if unused and returned within 3 months, 50% if unused after 3 months or used/worn in good condition, and an inspected, case-by-case amount if the piece is damaged or in poor condition. Full details are on the Return, Exchange & Refund Policy page.
Is there a warranty on gold plating or silver?
Yes! Gold-plated pieces are covered for 6 months — if the plating ever fades within that time, we re-plate and polish for free. 925 silver pieces come with one free polish, valid for life, whenever you'd like that just-bought shine back — after that first freebie, future polishes are a small charge. Both need the piece to have been cared for as described in our Jewellery Care page.
The ring size is wrong.
If we have your size in stock and the ring is unworn, we exchange once inside 7 days. A remake to a new size is custom work and is not a cash refund.
Why can I not return earrings?
For hygiene reasons — unworn, sealed earrings may still be considered, but worn earrings can only be returned if they're defective.
Care
My silver looks a little dull.
A gentle clean with a jewellery cloth usually brings it right back — see the Care page. Or use your free lifetime polish whenever you're ready for that fresh-out-the-box shine.
A stone feels loose.
Stop wearing it and send photos the same day. Do not glue it.
Last reviewed: 1 October 2026