Return, Exchange & Refund Policy

This page covers returns, exchanges, and refunds after a piece has been delivered. Cancelling an order before it ships is covered by the Shipping & Cancellation Policy. Custom, sized, and engraved work follows the Custom & Personalisation page.

1. The 7-day window

Ready-made, unworn pieces may be returned within 7 calendar days of delivery. The 7 days start the day the parcel is delivered, not the day you notice the piece isn’t right. Requests made after day 7 are not accepted.

2. What can be returned

• Ready-made stock, unworn and unused, in the condition it was delivered.
• Original packaging included — the Zevar box or pouch, invoice, and any authenticity card.
• Chains and bangles with the original clasp, extender, or hinge intact and unaltered.

3. What cannot be returned

• Custom, engraved, or sized-to-order pieces once production has started — see Custom & Personalisation. These are final sale except for our error.
• Worn earrings, for hygiene reasons. Unworn, sealed earrings may still be considered.
• Any piece marked final sale or clearance at the time of purchase.
• Pieces with an altered clasp, hinge, or finding — changing the closure voids return eligibility, as set out in Jewellery Care.

4. Condition on return

We inspect every return on arrival. The piece must be unworn, undamaged, and in resalable condition, with all original packaging. If a returned piece shows wear, scent, alteration, or damage not caused by us, we may decline the return and send it back to you, or offer a reduced refund reflecting the piece’s condition.

5. How to request a return

• Message WhatsApp +92 339 0009166 with your order number and the reason for return.
• We will issue a Return Authorisation (RA) number and tell you where to send the piece.
• Do not post a piece back to us without an RA number — it may not be accepted or matched to your order.
• Pack the piece in its original box or pouch, with the invoice, and use a tracked courier.

6. Exchanges

A like-for-like size exchange (the same design, a different size) is available within the 7-day window if we hold that size in stock, provided the piece is unworn. If the size you need is not in stock, a remake to a new size is custom work under the Custom & Personalisation page — it is not a same-day exchange and is not eligible for a cash refund once started.

An exchange for a different design is treated as a return plus a new order.

7. Refunds

• Approved refunds are issued to the original payment method where possible.
• For Cash on Delivery orders, refunds are made by bank transfer to an account in your name — we will ask for details once the return is approved.
• Refunds are processed within 7 working days of us receiving and inspecting the returned piece.
• Outbound delivery fees already paid are not refunded on a change-of-mind return. Return shipping back to us is the customer’s responsibility unless the piece is wrong or defective.

8. Wrong or defective pieces

If we sent the wrong piece, or it arrives defective, tell us within 48 hours of delivery with photos. We cover return shipping in this case and will replace, repair, or refund in full, including the original delivery fee — no restocking or condition deduction applies.

9. Gifts

A piece received as a gift may be returned within the same 7-day window from delivery, for store credit or an exchange, at our discretion, if the person returning it can show the order number or invoice.

Last reviewed: 11 September 2026