Shipping & Cancellation Policy

This page covers dispatch, delivery, and cancelling an order before it leaves us. Returns after delivery are on the Return, Exchange & Refund Policy.

1. Where we ship

• Pakistan: all major cities and most courier-served towns.
• International: only when the product page or checkout offers it. Duties and taxes at destination are paid by the customer and are not refundable by Zevar.

2. Processing time

• Ready stock: packed and handed to the courier within 1–3 working days after payment is confirmed (or after COD order is accepted).
• Made-to-order, sized, or engraved pieces: 12–14 working days unless the listing says otherwise.
• Working days are Monday–Saturday, Pakistan time, excluding public holidays.

3. Delivery time after dispatch

These are estimates, not guarantees. Couriers control the last mile.

4. Shipping charges

• Charges are shown at checkout before you pay.
• Free delivery, if offered, applies only to the cities and order values stated on the site.
• Remote or interior areas may need an extra fee; we will tell you before dispatch.
• Outbound delivery fees are not refunded on a change-of-mind return. They are refunded if we sent the wrong or defective piece.

5. Couriers, tracking, and COD

• We use tracked couriers. The tracking number is sent on WhatsApp or email once the parcel is in the system.
• Please keep your phone on. A missed delivery that is returned to us may be re-sent at your cost.
• Inspect the outer bag. If it is torn or resealed, refuse the parcel and write to us the same day with photos.
• COD: please have the exact amount ready. Opening the jewellery box in front of the rider is recommended. If the piece is wrong or damaged, refuse it and contact us immediately.

6. Lost or delayed parcels

If tracking stops or the parcel is not delivered within a reasonable time after the estimate, write to us. We will open a courier trace. A replacement or refund for a confirmed loss in transit on a prepaid order is our responsibility. COD parcels that never reach you are not charged.

7. Cancellation before dispatch

• Ready-made stock: cancel in writing before we mark the order packed. After handover to the courier, the return policy applies.
• Custom, engraved, or sized-to-order: cannot be cancelled once production has started (usually within 24 hours of confirmation). Deposits are then non-refundable.
• If we cancel because we cannot fulfil the order, you receive a full refund including any delivery fee paid.

8. Packaging

Pieces leave in a Zevar box or pouch with the invoice. Chains are sent with the real clasp and extender fitted. Do not discard the box if you may need to return the piece.

Last reviewed: 11 September 2026